What you need to know about shipping
Australia and New Zealand
Cost: Shipping to Australia and New Zealand is free of charge via Australia Post.
Shipping Time: Allow a minimum of 3 days, plus an extra 1 - 2 days for regional areas.
Peace of Mind: To protect your order, a signature will be required on delivery. If no one is home, Australia Post will leave a card, and you’ll need to sign and collect your parcel from your local Australia Post Office shop.
Need Faster Delivery? If you need faster delivery or an Express service, we can happily arrange this. Please contact us by email or phone + 61 (0)2 9380 8030.
Cost: International shipping is free of charge via DHL Express Courier.
Shipping Time: International delivery times vary from around 3 - 7 days, depending upon your destination.
Peace of mind: To protect your order, a signature will be required on delivery.
Duties and Taxes: Some countries charge international taxes and duties. Please check with your customs office to find out more about these charges, as their responsibility rests with you.
What you need to know about returns*
We will happily exchange or accept returns on your unused knitwear, provided it is within 7 days of receiving your order. Your items cannot be returned if they are worn, damaged, washed or dry-cleaned.
To organise an exchange or return, please follow these simple steps:
- Email your order number and details to email@example.com and let us know whether you’d like an exchange or refund. We’ll then give you a returns number.
- Securely wrap your item/s and ship them back to us at the address below. Return costs are the responsibility of the customer.
- Once we receive the returned article/s we will refund you via the card used to make the original purchase.
- You will receive an email notifying you of your refund and the funds should arrive in your account/credit card within 5 days.
- If you would like an exchange, we will send your new items as per the original sale, subject to availability.
Please send all returns and exchanges with original proof of purchase to:
Sonya Hopkins, Sydney
17 William Street, Paddington
Sydney, NSW 2021
*During our SALE please choose carefully as there are no exchanges, credits or refunds on sale purchases.